Real experiences of Scotland’s councils and public services

Find information about your local council and share your experience, good or bad.

Recently reviewed

Glasgow City Council 5.0 (1 review) Fife Council 3.0 (1 review) South Ayrshire Council 2.0 (1 review) Ayrshire Roads Alliance 3.0 (2 reviews) City of Edinburgh Council 4.0 (1 review)

What people are saying

Reviews are about organisations and services, never individual employees.

Mairi D. 26 days ago

Bins & recycling · Glasgow City Council

Quick, helpful response

The missed bin form was easy to use and the collection team came back the following morning.

Experience from September 2026

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Anonymous 28 days ago

Council tax · Fife Council

Resolved, but took a while

I got the answer I needed about my council tax account, though it took two follow-up calls.

Experience from September 2026

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Jamie R. 26 Sep 2026

Roads & parking · South Ayrshire Council

Updates could be clearer

The repair was eventually completed, but I would have appreciated an update while I was waiting.

Experience from August 2026

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Ayr resident 20 Sep 2026

Road maintenance · Ayrshire Roads Alliance

Pothole took a long time to fix

Reported a pothole on our street in spring. It was patched eventually but it took several follow-ups.

Experience from June 2026

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Anonymous 18 Sep 2026

Winter maintenance · Ayrshire Roads Alliance

Gritting was reliable last winter

Our route to the school was gritted early every morning during the cold spell. Much appreciated.

Experience from January 2026

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Hamish 15 Sep 2026

Planning · City of Edinburgh Council

Clear guidance on a small extension

The online guidance was clear and the officer answered my question within a week.

Experience from July 2026

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Ayrshire Roads Alliance 3.0 (2 reviews)

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