How moderation works

Review the organisation and the service, not individual employees.

Before a review is published

1. You confirm your email address. We never publish it.
2. Automated checks look for personal information, names of individuals, threats, abuse, accusations of criminality and statements that could be defamatory.
3. Reviews that pass are published. Reviews that trip a check are held for a person to read, and may be edited to remove personal details or declined.

Our guidelines

Fine: “The planning department took eight weeks to reply and I thought their communication was terrible.”

Not allowed: “John Smith in planning takes bribes.”

• Write about your own experience, from the last five years.
• Don’t name or identify members of staff, councillors or other members of the public.
• Don’t include phone numbers, email addresses, home addresses or case details.
• No threats, abuse, discriminatory language or allegations of criminal behaviour.
• No advertising, links or campaigning.

Reporting a review

Every review has a “Report” link. If several people report the same review, it is hidden until a moderator has checked it.

Complaints

A review is not a formal complaint. If you want something put right, use the organisation’s own complaints process, which is linked from each fact file.